FAQs

Any Questions? Look Here

1. Is EMPIRE FX Regulated?

Empire FX Trade Limited, trading as Empire FX, is a Limited Liability Company incorporated in Kenya, incorporation number PVT-27U5EA9J, authorised and regulated by the Capital Markets Authority as a Dealing Foreign Exchange Broker, license number 203 and whose registered address is Gallant, 6th Floor, Office no. 4, along Parklands Road, Westlands, Nairobi and of P.O Box 2883-00606 Nairobi, Kenya.

2. How do I start trading with EmpireFX?

To start trading, sign up for an account on our website empirefx.com, complete the KYC verification process, fund your account, and start trading on our platform.

3. What types of accounts do you offer?

We offer a variety of trading accounts to suit different needs. Each account type has different features and benefits, which can be found on our website under the 'ACCOUNTS' section.

4. How do you protect my personal information?

We use advanced encryption technologies and strict security protocols to protect your personal information and ensure your data is safe.

5. What should I do if I forget my password?

You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions. To reset your MT4/MT5 password, simply contact us either via live chat or email us at support@empirefx.com for immediate assistance.

6. What is the minimum deposit required to open a trading account?

The minimum deposit required to open a trading account with us is Ksh 500. This ensures that you can start trading with a manageable amount and gradually increase your investment as you become more comfortable with the platform.

7. What are your trading fees and commissions?

Our trading fees and commissions are competitive and transparent. Detailed information about our fees, including spreads, overnight fees, and any other charges, can be found on our 'FEES' page.

8. What are the available funding options?

You can transfer funds through MPESA and other Mobile Money Services, Credit Card (Visa or Mastercard), Wire Transfer and several other alternative methods. Detailed information is available on our FUNDING METHODS' page.

9. Are there any fees for deposits?

We do not charge any fees on deposits except where bank charges apply for any transfers.

10. What educational resources do you offer for new traders?

Yes, we offer a variety of educational resources including webinars, tutorials, articles, and e-books to help you enhance your trading skills. You can access these resources under the 'EDUCATIONAL MATERIAL' SECTION of our website.

11. Do you offer any bonuses or promotions?

We occasionally offer bonuses and promotions to our clients. Please check our website or contact support team via support@empirefx.com for the latest offers.