The Client Portal serves as a centralized hub, enabling clients to manage their accounts, upload documents, perform deposits or withdrawals, engage in live chat or messaging with customer support, and execute trades directly from the portal.

To change your email address, click the 'Change' button next to the Email field in the Profile menu. A PIN code will be sent to your new email address to verify the change. You must enter this PIN code to submit the application. Once initiated, a new Email Change Application (pending) will be displayed on your Dashboard. We shall then review your application and revert once approved/rejected. Please check your ''Message'' section for any alerts.

To change your phone number, please email us at [email protected] using your registered email address. In your email, provide both your old and new telephone numbers. Once we verify your new number, we will proceed with the change.

To reset Your Client Portal Password, follow the steps provided below:

1. 1. On the login page, click “Forgot Password.”
2. 2. Enter your registered email address and select “Send.”
3. 3. Check your inbox for a password reset link.
4. 4. Click the link and create a new password (make sure it meets the character requirements).
5. 5. Confirm your new password and click “Continue.”

✅ Your password will now be successfully reset.

Opening an account with Empire FX is quick and easy. Once you complete the registration process and submit the required documents, your account is typically reviewed and approved within 2-5 minutes.

The ClientID number is a unique identifier assigned to each client upon account creation at EmpireFX. This number is used to securely identify and manage your account across all interactions with our platform. You can find your ClientID number in your account dashboard under the Profile section.

You can view your available balance by navigating to the 'Accounts' section on your Client Portal. Select 'Accounts Overview' and each account will be listed with your balance displayed under the 'Balance' section.

Please go to the Funds section, Select Banks and proceed to Add bank account details then Save. Alternatively you can request the support team to update your bank account details via [email protected], ensure you attached your bank statement.

You can transfer funds through M-Pesa and other Mobile Money Services and Wire Transfer. All the details are made available in the deposit section in your Empire FX portal.

The Wallet serves as a central account from which traders can transfer funds to all of their other trading accounts. It functions as a secure account, safeguarding the remaining balance of a trader from unexpected market movements, especially if there are open positions. Simultaneously, it remains readily available for easy transfer to a trading account.

Yes, you can have more than one wallet account with EmpireFX. Multiple wallet accounts allow you to manage different currencies or trading strategies separately. You can create additional wallet accounts through your account dashboard under the Wallets section. Each wallet will have its unique account number and can be managed independently.

Please navigate to the

The Transactions section of your client portal.

All transactions will automatically be displayed

To view pending bank transfer requests, please navigate to the Payments section of your client portal, select Transaction History, and filter the status by 'Pending transfers.' Any pending transactions will automatically populate

To move funds between trading accounts, go to your Payments tab, select Transfer funds, choose the account that you wish to transfer from, then choose the account you want the funds to move to, input the amount to transfer, and then click on Complete Transfer to initiate.

To Create a Trading Account:

1. 1. Go to the Trading Accounts section on your Dashboard https://my.empirefx.com/accounts
2. 2. Click “Open Live Account” or “Open Demo Account.”
3. 3. Select the Trading Platform you wish to use (MT5, EFX Lite, or EFX Pro).
4. 4. Choose your Account Type.
5. 5. Set your Leverage (up to 1:400).
6. 6. Pick your Account Currency.
7. 7. Review your account details and click “Submit/Finish.”

📧 You’ll receive an email with your new trading account credentials.

You can have upto 5 live accounts and 3 demo accounts

To view your general account information, go to the 'Accounts' section in your Client Portal where you'll find each account listed with the balance shown under the '|My Accounts' section.

No, this can only be reviewed from the trading platform and not the client portal.

No. Please send us an email at [email protected] for further assistance

No. Please send us an email at [email protected] for further assistance

To find your account leverage, follow these steps:

Log in to your Client Portal.

Navigate to 'My Accounts' in the side menu.

Click on 'View' for the specific account you want to check.

Your account leverage will be displayed along with other account details.

For every trading account that is created, you receive an email with the account number, password and trading server with the subject 'EmpireFX Live/Demo Trading Account Details'. The account number can also be found on your Client Portal under ' Accounts Overview' section.

To access your trading account password, please refer to the email sent to you when you created your live account. If you are unable to retrieve your account credentials, you can initiate a password reset from your client portal. Simply log in to your client portal, navigate to 'Accounts', then to 'Accounts Overview', select the specific account you wish to reset then click on the ''View'' and choose 'Change' . Validate your account by entering the 'pin' sent to you then proceed to 'Change your password'

Each trading account has its own unique password, sent to you via email when the account is created. You can, however, update your password to be the same for all your trading accounts by following the password change instructions.

The main difference is that a Real account involves trading with actual funds, while a Demo account uses virtual money with no real value. Apart from this, market conditions in Demo accounts closely mirror those in Real accounts, making them ideal for practicing and refining your trading strategies

We offer three account types:

Classic Account

Spreads from 1.1 pips.

No commissions on trades.

Premium Account

Raw spreads starting from 0.1 pips.

Commissions: $3.5 per side on trades.

Cent Account

Very low minimum deposit with spreads from 1.1 pips.

Yes we do. Once you register, a demo account is assigned to you by default and the log in details sent to you via your registered email. You can create up to 3 demo accounts on your portal.

Demo accounts are credited with up to 10,000 USD and are valid for 30 days.

Yes we do. Please reach out to [email protected] for further assistance

Any inactive live trading accounts will be archived after 6 months of dormancy

No. We do not charge any fees for inactive accounts.

You can open an account in KES, EUR, or USD currencies. However, for the EUR base currency account, it's only available upon the client's request.

Yes we do. Please request for a swap free account on the 'Accounts' section. Select 'Accounts Overview', select the specific account you wish to 'View' then Request for a swap free account. The suppport team will review and revert on your application

If you are unable to access your client portal, please check the following:

1. 1. Ensure that the email entered is the one you registered with.
2. 2. Confirm that you have entered your password correctly.
3. 3. Clear your browser cache or try logging in using a different browser.
4. 4. Check your internet connectivity.
5. 5. Use an alternative window, preferably an incognito window.

In case you need to reset your password, initiate the reset process by clicking 'Forgot password' on the portal login window, confirming your email address, and clicking 'Reset'. You will receive a link in your email to reset your portal password.

Should you require any assistance accessing your client portal, please reach out to the support team.