You can deposit funds using MPESA and Wire Transfer. For more information on how to deposit into your account, please visit the Payments>Add Funds section: https://my.empirefx.com/settings/payments

You can withdraw funds through MPESA and Wire Transfer. For more details, please check the Payments> Withdraw section in your client portal: https://my.empirefx.com/settings/payments

Yes, you can initiate deposits beyond regular business hours. MPESA payments are processed instantly, while bank deposits will be initiated the next working day during banking hours.

Yes, you can initiate payments beyond regular business hours. MPESA payments are processed instantly, while bank payments will be initiated or processed the next working day during banking hours.

Yes, if the margin can sustain the running trades

No. Empire Fx does not accept any third-party payments.

No. As an organization we try and protect our clients from negative balances. We therefore recommend for the client to wait until the negative balance is corrected before making a new deposit. If you deposit funds into an account with a negative balance, the funds will be deducted and are not refundable.

Yes you can, provided the channels are registered in your name. You can withdraw via Bank or Mpesa. For Bank withdrawals, we recommend processing an amount that is above the Mpesa threshold.

You can withdraw funds using the same payment method you used for deposit. Alternatively, you can withdraw funds with other payment methods previously used to deposit into your trading accounts, provided you adhere to our general payment rules

You can withdraw as many times as you wish provided you have funds in your account. However, Mpesa and Bank daily limits apply.

Client funds are held in segregated accounts. Additionally, funds can only be processed to mobile numbers and banks that have been verified on the system

Yes, if your deposit currency differs from your account currency, the applicable exchange rate will be used. Kindly note that your funds will be converted based on the daily currency conversion rate provided by our bank.

Transactions done through Mobile Money platforms such as Mpesa are processed instantly. However, for Bank transactions, processing occurs between 9:00 am to 3:30 pm. Any bank transaction received after 3:30 pm will be processed on the next business day and may take up to 3 working days to reflect in your bank account

We do not have a minimum deposit requirement. However, please be aware that the applicable trading margin requirements for your trades will still apply.

To transfer funds between your trading accounts, navigate to the Payments section of your client portal at https://my.empirefx.com/settings/payments From there, select "Transfer," choose the wallet or trading account you wish to transfer funds from, then select the destination wallet or trading account. Enter the amount, and click "Transfer Funds" to initiate the request. A popup message will confirm whether the transfer was successful or unsuccessful.

3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. The name refers to the "three domains" which interact using the protocol: the merchant/acquirer domain, the issuer domain, and the interoperability domain. The basic concept of the protocol is to tie the financial authorization process with online authentication. This additional security authentication is based on a three-domain model (hence the "3-D" in the name). The three domains are:

Acquirer domain (the bank and the merchant to which the money is being paid),

Issuer domain (the card issuer),

Interoperability Domain (the infrastructure provided by the card scheme, credit, debit, prepaid or other types of a payment card, to support the 3-D Secure protocol). It includes the Internet, merchant plug-in, access control server, and other software providers. For extra fraud protection, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying. Typically, you direct the customer to an authentication page on their bank’s website, and they enter a password associated with the card or a code sent to their phone. This process is familiar to customers through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.Your CVV number can be located by looking on your credit or debit card, as illustrated in the image https://www.cvvnumber.com/cvvnumber.png Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card - and helps to keep you safe while reducing fraud. CVV numbers are NOT your card's secret PIN (Personal Identification Number). You should never enter your PIN number when asked to provide your CVV. (PIN numbers allow you to use your credit or debit card at an ATM or when making an in-person purchase with your debit card or a cash advance with any credit card.) CVV numbers are also known as CSC numbers ("Card Security Code"), as well as CVV2 numbers, which are the same as CVV numbers, except that they have been generated by a 2nd generation process that makes them harder to "guess".

Unfortunately no, the service provder will fail the attempts automatically

Please inform us so we can update your new bank account details in our records and link future deposits and withdrawals to your preferred bank account.

Yes they are. They are dependent on the daily USD conversion rate.

Please send us an email at [email protected] with your request.

Commission charges & Service fees

You can use any currency, however, our PsP and bank accounts are in USD, KES or EUR. Should the currency of deposit or withdrawal be different from our destination accounts, the applicable rates shall apply

The system will display what is readily available to withdraw, this will not exceed what has been deposited and made in profits.

Here are some reasons why your withdrawal might have been rejected:

1. 1. The client may have closed the dialogue box before processing.
2. 2. Insufficient funds in your account.
3. 3. Incorrect selection of the deposit method.
4. 4. The transfer amount falling above MPESA Limits and below the stipulated limit for bank transfers.

Here are the possible reasons for a payment rejection:

1. 1. Mobile Money Payments:

-Unable to deliver the STK push message (due to dual SIM/eSIM, geographical limitations, or network issues).

-Insufficient funds in the client's mobile money account.

1. 2. Bank Transfers:

-The client did not submit proof of transfer.

-The transfer amount falls below the minimum required limit for bank transfers.

-Incorrect deposit method was selected.

Additionally, we automatically reject third-party payments and cash deposits, and any rejected funds are refunded to the source.

This error occurs If you have active trades and your account does not have sufficient margin to support both withdrawal and continued trading, or, if the prompted withdrawal amount exceeds your available account balance.

There could be several reasons why your payment has not been credited into your account. Please reach out to [email protected] with the payment details in question and we shall advise accordingly