Please send us an email with your complaint to [email protected]

Ensure that the email address you registered with is accurate. Additionally, check your spam/junk folder in case the email was incorrectly filtered. If you've already taken these steps, please reach out to our Customer Service through chat or email at [email protected] for further assistance.

You can send us your suggestions via email at [email protected]

You can reach out to us via phone at +254793333333, via chat or via email at [email protected]

Empire FX legal documents can be found on the company's website: https://www.empirefx.com

At Empire FX, we take the protection of your information seriously. As a licensed and reliable broker, we strictly adhere to Data Protection laws, ensuring that your personal details will never be disclosed to unauthorized third parties or institutions. Therefore, it is crucial to remain vigilant if you receive emails from deceptive addresses that may be imitating our organization and services.

In addition we use the best technologies available from industry-leading providers, which are monitored by our dedicated Security Operations Center. These technologies include web application firewalls, and distributed denial of service mitigation services. These measures help ensure that our platform is secure and available for you to use whenever you need it.

Our website is protected by SSL (Secure Socket Layer). All sensitive information submitted by our clients is automatically transferred by SSL to a secure environment. Our cashier is PCI Level 1 Merchant compliant and ensures that all your data is secured.

To protect yourself from fraudulent activities, enable two-factor authentication, passcodes, and biometric recognition on your mobile device. Avoid leaving your device unattended, use Privacy mode in public places, and create a unique password for Empire FX. Always log out after using shared devices and ensure you’re communicating with our team via registered email domains.

To create a secure password, follow these guidelines:

Ensure your password is at least 8 characters long.

Utilize a combination of lowercase and uppercase letters, numbers, and symbols.

Avoid including personal information such as birthdays or phone numbers in your password.

Consider using a password manager tool to memorize and manage each unique password.

To avoid Forex trading scams in Kenya, ensure the broker is regulated by the Capital Markets Authority (CMA) and has a secure website with clear contact information. Check for positive reviews from other traders, be wary of brokers offering guaranteed high returns, and avoid those using pressure tactics to rush your investment decisions.