MT5 (MetaTrader 5) is a trading platform for Forex, indices, commodities, metals, stocks, and CFDs. It offers advanced charting, multiple order types, and support for automated trading (Expert Advisors).

Download MT5 for Windows, macOS, iOS, and Android from our website or the official MetaTrader app stores.

Open MT5 → File → Login to Trade Account → enter your account number, password, and select the correct server name.

Yes. You can add multiple demo and live accounts and switch between them from the Navigator panel (Accounts).

Confirm you’re using the correct server, account number, and password. Check your internet connection and that trading is enabled for your account.

Use the Client Portal → Account Settings → Reset/Change Password, then re‑login in MT5 with the new password.

In Market Watch, select an instrument → right‑click → New Order → choose Market or Pending, set volume, Stop Loss/Take Profit (optional) → Buy or Sell.

Open the Terminal/Toolbox → Trades tab → double‑click the position → click Close. You can also right‑click the position and select Close.

Yes. In the Trades tab, right‑click the order/position → Modify or Delete to adjust Stop Loss, Take Profit, or pending order price.

Right‑click the open position in Trades → Modify or Delete → set SL/TP levels → Confirm. Note: execution is subject to market conditions; exact prices are not guaranteed in fast markets (slippage).

Depending on your account type, you can access Forex pairs, indices, commodities, metals, stocks, and other CFDs.

Most account types start from 0.01 lots (micro lots). The minimum may vary by symbol and account type; check symbol specifications.

In Market Watch, right‑click the symbol → Specification to view contract size, tick size, margin requirements, and trading hours.

Press Ctrl+U or right‑click in Market Watch → Symbols. Use the search bar or click 'Show All' to display all available instruments.

Open Navigator (Ctrl+N) → Accounts → double‑click the account you want to use and enter the password if prompted.

In MT5, go to File → Exit to close the terminal. To log out of a specific account, switch to another account or close the terminal.

MT5 supports two main order categories:

• Market Orders – executed instantly at the current market price.

• Pending Orders – executed later when price reaches a set level. Pending types include:

- Buy Limit (buy below current price)

- Sell Limit (sell above current price)

- Buy Stop (buy above current price)

- Sell Stop (sell below current price)

- Buy Stop Limit (stop triggers a buy limit)

- Sell Stop Limit (stop triggers a sell limit)

One-Click Trading allows you to open or close positions instantly with a single click, without confirmation. Enable it in Tools → Options → Trade → One Click Trading.

Yes. On a chart, drag the open trade line up or down to set or adjust Stop Loss (red line) and Take Profit (green line).

In the Trades tab, double-click the position → reduce the Volume field → click Close. The remaining volume stays open.

MT5 supports Line, Bar, and Candlestick charts with timeframes from 1 minute (M1) to 1 month (MN).

Yes. You can run Expert Advisors, custom indicators, and scripts. Use the Algo Trading toggle to enable/disable.

Open MT5 → File → Open Data Folder → MQL5 → Experts (for EAs) or Indicators → copy the file → restart MT5 → attach from Navigator.

Yes. MT5 mobile apps for iOS and Android support charting, order placement, and account management.

Slippage is the difference between requested and executed price due to market movement. Stop Loss/Take Profit are not guaranteed to execute at the exact price in fast markets; they execute at the next available price.

Netting: All trades in the same symbol combine into one net position.

Hedging: You can hold multiple buy and sell positions in the same symbol simultaneously. (Mode depends on account setup).

MT5 has a built-in calendar showing key economic events with impact levels. Open Toolbox → Calendar tab.

Right-click the symbol in Market Watch → Specification → view Swap Long, Swap Short, and Commission details.

Log in to the Client Portal → Payments → Deposit → choose method (Bank, Card, E‑Wallet) → follow instructions.

From the Client Portal → Payments → Withdraw → select method → enter amount → confirm. Processing time depends on the method.

Typical timeframes: e‑wallets within 24 hours, cards 2–5 business days, bank transfers 2–7 business days (subject to provider and compliance checks).

Accounts are available in USD or KES. PnL is calculated first in the symbol’s quote currency then converted to your account currency using current FX rates.

Please contact us via the our live chat Client Portal /Support email [email protected]. Provide your account number and screenshots if possible.

Check internet connectivity, confirm the correct server, and ensure your firewall/antivirus allows MT5. Try reconnection or restart the terminal.

Right‑click inside Market Watch → Show All, or use Symbols (Ctrl+U) to enable the instruments.

Check symbol trading hours and permissions in Specification, verify margin/free margin, and confirm the symbol is enabled for your account.

Close unused charts/indicators/EAs, reduce chart history, restart MT5, and ensure your device meets system requirements.

This is due to slippage: in fast-moving markets, orders fill at the next available price. Stop Loss/Take Profit are not guaranteed.

This usually happens if margin requirements are not met (stop-out). Check free margin and leverage levels.

In the Toolbox/Terminal → Trade tab, you can view Balance, Equity, Margin, Free Margin, and Margin Level %.

Swaps are overnight financing charges applied when positions are held past market close. They can be positive or negative depending on symbol and direction.

Each symbol has trading hours set by the exchange or liquidity provider. Check via Market Watch → Specification.

Go to Toolbox → History tab → right-click → choose period or Save as Report (HTML/Excel) for detailed history.